Introducing Your New and Improved Customer Portal

October 23, 2019 Mayra Pena

Our new customer portal features a mobile-friendly design, new navigation interfact, and relevant content only a fingertip away.

customer portal

Liquid Web is committed to ensuring that every one of our customers has a great interaction with our customer portal and we are excited to announce the launch of my.liquidweb.com on Wednesday, October 30th, 2019.

We have fully rebuilt the portal to feature a new, sleek design. This redesign is not only easy on the eye but reworks the navigation to be much easier to use. We are really excited about these upgrades because they were made with direct input from many customers’ points of view.

This launch is a beta release, with about 70 percent functionality of the current portal. We will continue to add functionality as time goes on, but we didn’t want to hold something back this good for too long! The current portal will also remain online so that you can easily switch back and forth between the old view to the new view.

Some updates you can expect to find:

  • Mobile-First Design – Same great experience on tablet or mobile phone!
  • Active Incidents and the Latest News on the Login Page
  • Topical Help Articles on Every Page
  • List of Recommended Actions so You Can Get to the Place You Need Fast
  • View of Open Support Tickets From the Home Page
  • New Invoice – Simpler and Much Easier to Read and Understand
My Manage Portal
The new portal has improved navigation and has more relevant content readily available.
Mobile view of new My Manage Portal
Mobile-first view makes it easy to manage your server and account from your phone or tablet.

The new my.liquidweb.com portal will be available to all our Hosting and Cloud Sites customers on October 30th, 2019. Customers can access the newly improved portal either by directly going to my.liquidweb.com starting on October 30th, 2019, or logging in normally and clicking the My Liquid Web Beta button. Managed Application customers can request access to the Beta via ticket.

As always, the Most Helpful Humans in Hosting™ are standing by for any questions you may have. Reach out to us by phone, chat, or ticket. We are here to help!

The post Introducing Your New and Improved Customer Portal appeared first on Liquid Web.

About the Author

Mayra Pena

Mayra Pena, is the Communications Manager at Liquid Web and has over 10 years of experience in technology. Her passion is being a Helpful Human by creating and sharing valuable content for the Liquid Web community.

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