For Immediate Release Thursday, August 27th, 2015 Lansing, Mich – Liquid Web, a professional web hosting and managed cloud services company that provides virtual private servers (VPS), dedicated bare metal cloud servers, and a variety of dedicated server solutions and customizable hosting services to a global customer base, announced that its Net Promoter Score reached an all-time high of 74 at the end of Q2 2015. This represents a “best-in-class” rating in the consumer-driven metric. Liquid Web’s score is particularly noteworthy as scores above 60 are extremely rare in the Web Hosting industry, where average scores historically hover in the single-digit realm. Regardless of industry, a score of 74 - on top of Liquid Web’s confirmed 12-month rolling average of 67 - is strongly indicative of excellent customer satisfaction. http://www.npsbenchmarks.com/liquid_web Net Promoter Score (or NPS®) is the result of a 3rd party study on customers’ direct feedback and gauges their likelihood to recommend a business’s products or services. The results calculated the percentage of Liquid Web’s customers who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best-in-class” customer service level. Liquid Web CEO, Jim Geiger, on the Company’s NPS® Score: “Liquid Web has built our brand and reputation around our Heroic Support model. We rely on word-of-mouth awareness and referrals from customers who’ve experienced our premium managed web hosting. We infuse “Heroic Support” into everything we do, from product development, to helping define solutions for our customers, to supporting them throughout their life-cycle, and beyond. It’s exciting to see our teams’ hard work payoff with feedback directly from our customers and illustrated in a respected benchmark such as the Net Promoter Score.” At numerous points in its company blog, Liquid Web states that the majority of its solutions and services are driven by feedback received from its customers and indicates an eagerness to assist customers with issues that extend beyond its scope of management. Consistent and positive customer engagement has surfaced, alongside a strong product offering, as a common variable amongst companies registering high NPS® scores. -------------------------------------------------------- Liquid Web Inc. is a privately held, managed web hosting company founded in 1997. The company owns and operates three data center facilities located in Lansing, Michigan in addition to having a software development office and a data center in metropolitan Phoenix, Arizona. In 2014, the company also launched development space in Ann Arbor, Michigan as well as extending hosting operations to Europe (Amsterdam, NL) in 2015. It has established itself as a leader in the professional web hosting market with an unwavering dedication to providing the best hosting products and customer service available. With a client-base that spans beyond 120 countries, the company has assembled a world-class Heroic Support staff and a proactive Sonar Server Monitoring team, professionally educated and easily accessible 24 hours a day, 7 days a week. The rapidly expanding web host has been recognized amongst INC Magazine's 5000 Fastest Growing Companies for nine consecutive years, beginning in 2007. Press Inquiries: Liquid Web Media Relations Cale Sauter T: +1-800-580-4985 ext. 2334 E: email@example.com
Press Release: Liquid Web Hires Terry Flood as New CFO
Liquid Web announced the hiring of executive Terry Flood as the company's new Chief Financial Officer.
Get the Latest and Greatest Information. Sign up for our Newsletter!Sign Up
Other content in this Stream
Growing Liquid Web’s Partners and Alliances with Darren Sepanek
Learn more about how our new V.P. of Partners and Strategic Alliances will be growing our Partner Community with vibrant programs for our affiliates, resellers, and web professionals.
Liquid Web Announces Partnership with Springbot
Liquid Web Announces Partnership with Springbot, a data-driven marketing platform for eCommerce retailers, to support WooCommerce Integration for our Managed WooCommerce Hosting customers.
Meet a Helpful Human – Matthew Matson
Liquid Web is home to the Most Helpful Humans in Hosting. And we wouldn’t be able to make this claim without the men and women that work behind the scenes. Meet one of our Helpful Humans.
Liquid Web Announces the Launch of Their Managed WooCommerce Hosting Beginner Plan
Liquid Web Announces the Launch of Their Managed WooCommerce Hosting Beginner Plan Making It Easier Than Ever to Launch a WooCommerce Store. Find out more about the new plan.
Liquid Web Takes a Step Toward Clean Energy
LANSING, Mich., August 28th, 2018 – Liquid Web, LLC, (https://www.liquidweb.com), becomes the first data center to install new energy efficient air conditioners financed by the Pace Program.
Linux Scope of Support
You need help, and we are here to provide it! It’s why we’re The Most Helpful Humans in Hosting (™). We offer world class support for our products and services for Linux.
Windows Scope of Support
You need help, and we are here to provide it! It’s why we’re The Most Helpful Humans in Hosting (™). We offer world class support for our products and services for Windows.
What Is Beyond Scope Support?
You need help, and we are here to provide it! It’s why we’re The Most Helpful Humans in Hosting (™). We offer world class support for our products and services.
2018 Cloud Spectator Performance Report
In an independent study, Cloud Spectator affirms Liquid Web's Cloud VPS outperforms Amazon, DigitalOcean and Rackspace in terms of vCPU performance.
For the 11th time, Liquid Web is Honored as an Inc. 5000 Fastest-Growing U.S. Company
LANSING, Mich., August 16th, 2018 — Liquid Web, LLC, https://www.liquidweb.com the market leader in managed hosting and cloud services for web professionals, has been selected for the Inc. 5000...
Liquid Web Announces Protection and Remediation Services for their Managed Hosting Solutions
LANSING, Mich., August 9th, 2018 — Liquid Web, LLC, (https://www.liquidweb.com), the market leader in managed hosting and managed application services to SMBs and web professionals, has announced...
When to Transition to Cloud-based Data Centers
Let’s face it. There are more security threats than ever before as businesses proceed down the 3rd quarter of 2018. From cryptojacking to malware threats, along with discontent employees and...
Considerations for Co-located & Cloud-based Data Centers
Considering the transition from on-site to co-located or cloud-based data center solutions for your business? Make sure you know exactly what to look for and what actions to take.
Liquid Web’s Server-Side Performance Tops Amazon, Rackspace and DigitalOcean
For the 3rd year, Cloud Spectator affirms Liquid Web’s Server-Side Performance Tops Amazon, Rackspace and DigitalOcean LANSING, Mich. – June 21, 2018 – A study by performance analyst firm Cloud...
Liquid Web’s GDPR Compliance: Your Questions Answered!
Liquid Web is taking GDPR compliance seriously. Have questions about the upcoming GDPR changes and how Liquid Web is ensuring compliance? We’re here to help! The General Data Protection...
Liquid Web Announces Partnership with Glew
Liquid Web Announces Partnership with Glew, the Leader in eCommerce Analytics and Business Intelligence, to Deliver the Industry’s First Platform Dedicated to WooCommerce Stores LANSING, Mich.,...
Critical Drupal Vulnerability: All Drupal Sites Should Be Patched Immediately
The discovery of a critical remote code vulnerability in the Drupal content management system puts sites at risk of compromise and data theft. The vulnerability is trivially easy to exploit by...
We Are Here to Help You Grow
Grow with us. Last week, we announced our new Web Professional Partner program. If you grow your business by adding clients through web, store or application design, development or maintenance,...
Attracted to Liquid Web’s Passion to Help Entrepreneurs Grow
A 15 year Rackspace veteran, Kelly Goolsby, brings a wealth of industry knowledge and experience to Liquid Web in his new role leading the Solutions Architect team. While Kelly has experience...
Liquid Web Announces “Grow with Us” Partner Program designed for Web Professionals