Tips for Vetting a Hosting Provider - Liquid Web

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Questions You May Want to Ask Why Liquid Web? Company Stability • If your business relies on the web -- can you rely on the provider you are considering? • Are they focused on customers that are your size? ✔ Core data centers are wholly-owned. We're on-site with your servers 24x7x365 ✔ Use Tier 1 Providers for network access: direct connectivity with Cogent, Level3, Verizon, and Comcast ✔ Financially stable: 30,000 customers, $100M+ in revenue, 1M sites, stores and apps under management Product Innovation • Other providers may meet your needs today but can they grow with your business or unique requirements? ✔ A product for every project - wide product portfolio to meet the needs of ever-changing projects and clients ✔ Best in class hardware that contains the most up-to-date security and software performance People That Can Help • Will you be left on your own to design, onboard and migrate data? • Do they charge for support or hide their phone number? ✔ An entire team dedicated to help you migrate your data from your current host ✔ Around-the-clock access to highly-trained, Red-Hat, Cisco and Microsoft certified technicians ✔ Services Status page that provides you immediate information and status More Than Servers... Managed Services • Are your servers fully managed with proactive monitoring, restoration, security patches and updates? • Do you have the IT staff to proactively monitor and maintain your servers? If you have IT staff, are you diverting talent to manage hosting that could be helping you develop new services? ✔ Fully redundant network, power and cooling infrastructure that delivers reliability and peak performance ✔ Expertise to prevent network problems and immediately address any issues that arise ✔ Help with issues beyond those that are directly related to your infrastructure ✔ Help creating a disaster recovery plan ✔ When we say fully managed, we mean it: We take on your server administration, including hardware management, network management, operating system and pre-installed software support, proactive security patches and updates, and proactive service monitoring and restoration Promises • What are their SLA's and SLA Remedy Guarantees? • Can you count on predictable billing? Are you locked in to a long-term contract? • What do their customers say about them? • 59 Second Initial Response Guarantee by Phone or Chat • 59 Minute Initial Response via Ticket • 30 Minute Hardware Guarantee • 100% Network and Power Uptime Guarantee ✔ 10X SLA in case of an outage ✔ No required contracts or hidden usage fees Tips for Vetting a Hosting Provider ✔ The Industry's leading SLAs

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